FAQ

1. How can I contact Omvariel?
Email us at service@omvariel.shop or call +47 92198315. Our customer support hours are Monday–Friday, 09:00–17:00 CET. Expect a reply within 24–48 business hours.

2. Where do you ship?
We ship from Norway. Shipping destinations and available services are shown at checkout. If your country is not listed or you need a special arrangement, please contact us.

3. What are your shipping rates and delivery times?

  • Free shipping on orders over $40.
  • Standard Shipping: $5 — estimated 5–8 business days after dispatch.
  • Express Shipping: $9 — estimated 2–4 business days after dispatch.
    (See full Shipping Policy for details.)

4. How long does processing take?
Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Processing may be longer during peak seasons.

5. How can I track my order?
You will receive a shipping confirmation email with a tracking number once your order is dispatched. Allow up to 24 hours for tracking information to update.

6. Can I cancel or change my order?
If you need to cancel or change an order, contact us as soon as possible at service@omvariel.shop. We can usually cancel or modify orders that have not yet shipped. Once an order has shipped, cancellation is not possible — please follow the return instructions after delivery.

7. What is your return policy?
We accept returns of eligible products within 30 days of delivery — unopened and in original condition. Opened skincare and personal care items (e.g., opened creams, balms) are generally non-returnable for hygiene reasons unless defective. See the full Return & Refund Policy below.

8. Do I have to pay customs, taxes or import duties?
For international orders, customs duties, taxes, and brokerage fees may apply and are the buyer’s responsibility. These charges vary by country and are not included in product price or shipping cost.

9. My item arrived damaged / didn't arrive — what should I do?
Contact us within 7 days of the expected delivery date with photos and your order number so we can investigate and arrange a replacement or refund if applicable.